Projects and programmes provide sustainable benefits to all stakeholders through better understanding and ownership of the new systems and processes. This reduces the risk of change and the ongoing cost of ownership.
The projects and programmes move through 3 stages of development.
These are defined as:
- Stage 1 - Assessment, Planning and Quick Wins
This stage works at user levels of process improvement and the realisation of immediate benefits. We compile the facts and make sure everyone is agreed on what the problem is that needs to be solved and what are the causes. This often generates simple quick wins and sometimes overcomes the bottleneck problem.
- Stage 2 - Extension to wider Departmental Capabilities
Stage 2 develops knowledge gained during stage 1 and extends the capabilities of agreed best practice to wider departmental benefits resulting in improved productivity. Having working as a team, individuals have a better understanding of departmental issues and now contribute to departmental and interdepartmental productivity
- Stage 3 - Organisational-Wide Improvements
Stage Three capitalises on the now more empowered employees contibuting more productively with strategically aligned departmental processors that better integrate and contribute to the organisation's strategic goals. Stage Three capitalises on this resulting in the organisation generating a higher level of value and customer satisfaction.